October 27, 2009 — pneumaticos
Apple MacBook Upgrade Update
The negotiation is on! Spurred on my comments on a previous post, I called the Apple Store in Fort Lauderdale, and apparently managers have some discretion on returns. The normal rule is returns are ok on opened merchandise within 14 days – the condition is the customer pays a 10% restocking fee.
Apple Store Fort Lauderdale was willing to take it back after 21 days. “Just bring it in today” she said on Sunday.
I explained our geographical barrier to that suggestion, and she asked whether I would be visiting any Apple Store in North America soon. It looks like I’ll be in Toronto for a few days in November, so she said I should call the Apple Store Toronto and try to pre-negotiate a late return.
Good for you, let’s hope Toronto comes through!
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